Social Services

Kathryn A. Muller, Commissioner

Telephone (607) 664-2000

Child Support Customer Service


Click here to help stamp out
Welfare Fraud in Steuben County
Change in county Department of Social Services hours beginning Monday (March 29): 8:30 a.m.-4:30 p.m.
Calls only
Please find the updated detail for calling Social Services:

TA Benefits including: Basic Needs, Housing, Financial Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Housing

PHONE: 607-664-2000

FAX Numbers:
Temporary Assistance 607-664-2177.
SNAP 607-664-2176.
Medicaid 607-664-2169.


PHONE: 607-664-2500
FAX: 607-664-2365

Foster Care, Children’s Services, Adult Protective Services


FAX Numbers:
Foster Care FAX: 607-664-2060
Children’s Services: 607-664-2186
Adult Services 607-664-2173
BILT Unit -607-664-2041

Child Support Services:

PHONE: 888-208-4485
FAX Number: 607-664-2178

Child Abuse Hotline

PHONE: 800-342-3720

All other Services:

PHONE: 607-664-2000
FAX: 607-664-2179

If calling outside of normal hours call 1-800-346-2211 or 211 for assistance.

Frequently Asked Questions for the Pandemic Electronic Benefit Transfer (P-EBT) Food Benefits
Answers to many commonly asked questions about the P-EBT food benefits for New York State residents.

SNAP COVID-19 Information
Information on the Supplemental Emergency Allotment (EA) of Supplemental Nutrition Assistance Program (SNAP) Benefits for households.

Find Your Regional Food Bank
Locate a food bank in your area.

Child Support Services COVID-19 Frequently Asked Questions
Answers to many commonly asked questions for Custodial and Noncustodial Parents, and Employers.

Notice to all SNAP Recipients - October 2020 SNAP Standards

SNAP Interviews at Initial Application and Recertification

We have received a federal waiver that allows issuance of SNAP benefits without an interview, provided that both of the following conditions have been met:

  • the applicant’s identity has been verified; and,
  • all other mandatory information and verification has been provided and is valid:
  1. identity
  2. Social Security number (as already required by federal law)
  3. Residency
  4. Gross non-exempt income (earned and unearned)
  5. Disability
  6. “Alien eligibility” (as already required by federal law)

Pursuant to the federal waiver, if either of these conditions has not been met, then an interview will be required according to regular interview policy and processes. Under the federal waiver, interviews will still be required if any of the information submitted is unclear or cannot be verified through separate data matches.  

We are aware that some clients are still receiving phone calls regarding missed interview appointments. While most interviews are waived, as outlined above, some clients are still required to have a phone interview.  

Issuance of Expedited SNAP 

For applications eligible for expedited benefits, the only information that must be verified prior to the initial expedited issuance is the applicant’s identity. Under the federal waiver, until May 31, an interview is not required for issuance of expedited benefits. 

Enhanced SNAP benefits

Supplemental SNAP benefits for households that received a SNAP benefit in March and/or April that was not at the maximum benefit level for their household size have been approved at the Federal level and the State will automatically add these benefits to recipients’ EBT account by the end of April. The State will continue to identify cases and issue supplemental benefits beyond April for any cases that were not identified in the initial run either because of a late in April application or a delay in processing caused a delay in their regular SNAP issuance. Further information is available here.

Food Bank , Pantry Details

To participate in the Bath/Hornell Turning Point Emergency Food Pantry Service, please call 315-217-5701 to be added to our regular Food Pantry Services.

You can also access this link on the Catholic Charities of Steuben Facebook page. As a client of Turning Point you are eligible for 2 pantry visits a month.


All active cases will be extended. No Medicaid case will be closed for failure to renew or failure to provide documentation. The State has determined that any case that is closed for failure to renew or failure to provide documentation that had Medicaid coverage on or after March 18, 2020 will be re-opened with coverage restored to ensure no gap in coverage. Renewals will be extended for 12 months.

Former SSI recipients and any discontinued Temporary Assistance/Medicaid cases that require a separate Medicaid eligibility determination will have Medicaid coverage extended. No renewal is required to be sent at this time and no redeterminations are required at this time.

During the COVID-19 Emergency, residents who are age 65 or over; living with a disability or blindness; in receipt of Medicare and are not a parent or young adults under age 26 who were formerly in foster care are caretaker relative of minor children; or are able to submit a Medicaid application via paper or through Steuben County NYDSS Document Upload. (

All other applicants not in the categories listed above may submit an application via the NY State of Health at or by calling 1-855-355-5777.

Moratorium on Evictions and Utility Shut-Offs

There is currently a moratorium on evictions as well as utility shut-offs – both of which will avoid unnecessary visits to apply for these emergency benefits.

Federal Stimulus Payments: Economic Impact Payments

On March 27th, 2020, the federal CARES Act authorized a one-time payment of $1,200 to certain individuals. While many people will receive their payments through direct deposit or mailed checks, those who were not required to file a federal income tax return for 2018 or 2019 will need to take additional steps. 

According to the IRS, if you don’t file taxes, use the "Non-Filers: Enter Your Payment Info Here" application to provide information to receive your payment. You should use this application if:

  • You are a citizen or a non-citizen with a Social Security Number; 
  • You did not file a 2018 or 2019 federal income tax return because your gross income was under $12,200 ($24,400 for married couples). This includes people who had no income. Or
  • You weren’t required to file a 2018 or 2019 federal income tax return for other reasons.

If you receive the below benefits, the IRS already has your information and you will receive $1,200. If you have qualifying children under age 17, you can use the "Non-Filers: Enter Your Payment Info Here" application to claim the $500 payment per child.

  • Social Security retirement, disability (SSDI), or survivor benefits
  • Railroad Retirement and Survivor Benefits

For more information, please visit the IRS website.

SSI/SSD Recipient Stimulus Payments

SSI recipients with no qualifying children do not need to take any action in order to receive their $1,200 economic impact payment. The payments will be automatic.

SSI recipients who have qualifying children under age 17, however, should not wait for their automatic $1,200 individual payment. They should now go to the IRS’s webpage and visit the "Non-Filers: Enter Your Payment Info Here" section to provide their information. By taking proactive steps to enter information on the IRS website about them and their qualifying children, they will also receive the $500 per dependent child payment in addition to their $1,200 individual payment. If SSI beneficiaries in this group do not provide their information to the IRS soon, they will have to wait until later to receive their $500 per qualifying child.


Mission Statement

The mission of the Department of Social Services is to improve the quality of life in Steuben County, to help people help themselves, to help those incapable of acting on their own behalf, and to insure that everyone has a minimum standard of living; to do so by means of a broad range of ameliorative, protective and preventive social and financial services.  The establishment of fair, humane, and sensible policies provides the framework for the delivery of these services by our Department. 


Department of Social Services
Main Switchboard 607-664-2000
Direct Inward Dial Numbers  
Child Protective Services Bath/Hornell 607-664-2034
Child Protective Services Corning 607-664-2021
Preventive Services Bath/Hornell 607-664-2191
Preventive Services Corning 607-664-2112
Foster Care/Adoption Bath/Hornell 607-664-2250
Foster Care/Adoption Corning 607-664-2044
Home Care 607-664-2059
Adult Protective & Preventive Services 607-664-2059
Child Support Enforcement Helpline 1-888-208-4485
Medical Transportation New contact information


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